EFFECTIVE DATE: MARCH 29, 2026
Welcome to the Refund and Returns Policy of XIAN ALIANZAS INTELIGENTES, S.A. de C.V. (“we,” “us,” “our,” or “Company”). This policy applies to all purchases made through our website, www.xianalianzasshop.com. Our mission is to provide you with smart storage tools that help you “store smart, live clutter-free.” To maintain a sustainable business that continues to offer high-quality products like “drawer dividers,” “luggage storage bags,” “underbed storage boxes,” and “wardrobe storage bags,” we have established clear and fair policies for returns and refunds. Please read this policy carefully before making a purchase, as it explicitly prohibits refunds without a physical return of the product (“refund-only” requests are not permitted).
1. Returns Overview
We want you to be completely satisfied with your purchase. If you are not satisfied with a product you purchased from our Site, you may be eligible to return it within the specified timeframe, subject to the terms and conditions outlined below. A refund will be issued only after we have received and inspected the returned item in its original condition.
2. Return Eligibility
To be eligible for a return and subsequent refund, the following conditions must be met:
- Timeframe: You must initiate a return request within 30 calendar days from the date you received the item(s). Requests made after this period will not be accepted.
- Item Condition: The item must be unused, in its original condition, and in the original packaging. This includes all tags, labels, manuals, and accessories. Any signs of wear, use, damage, or missing components will render the return ineligible.
- Proof of Purchase: You must provide your original order number or proof of purchase.
- Non-Returnable Items: For hygiene and safety reasons, the following items cannot be returned unless they are defective or we sent the wrong item:
- Opened or used storage containers or organizers.
- Customized or personalized products.
- Items purchased during a final sale or clearance event (these will be marked as such at the time of purchase).
3. The Return Process (Step-by-Step)
IMPORTANT: DO NOT SHIP THE ITEM BACK TO OUR PHYSICAL ADDRESS WITHOUT AUTHORIZATION. Unauthorized returns will not be processed or refunded.
- Contact Us: To initiate a return, you must first contact our customer service team via email at tricesim@xianalianzasshop.com or by phone at +52 951 511 0611. Provide your order number and the reason for the return.
- Receive Authorization & Instructions: If your return request is preliminarily approved, we will issue you a Return Merchandise Authorization (RMA) number and provide detailed return shipping instructions. The RMA number must be clearly marked on the outside of the return package.
- Package and Ship: Securely package the item(s) in their original packaging, include all accessories and documentation, and attach the provided return shipping label (if applicable) or clearly write the RMA number on the package. You are responsible for the cost and risk of returning the goods unless the return is due to our error (e.g., wrong or defective item shipped). We recommend using a trackable shipping service and purchasing shipping insurance.
- Send to Designated Facility: Ship the package to the authorized returns center address we provide. Do not send returns to our company’s mailing address (Amapolas 1004, Int. 202, Colonia Reforma, Oaxaca de Juárez, Oaxaca, C.P. 68050, México) unless explicitly instructed to do so.
4. Refunds
Key Policy Emphasis: Refunds Without Return Are Not Allowed.
We do not process “refund-only” requests where the customer seeks a refund but retains the product. A refund is strictly contingent upon our receipt and inspection of the returned item at our authorized facility.
- Inspection & Processing: Once your return is received and inspected (usually within 5-10 business days of arrival), we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed automatically to your original method of payment. Please note that it may take additional time for your bank or credit card company to post the refund to your account (typically 5-10 business days after we process it).
- Refund Amount: For standard returns (not due to our error), the refund will be for the purchase price of the product. Original shipping charges are non-refundable. If you received free shipping, the standard shipping cost may be deducted from your refund. Return shipping costs are the customer’s responsibility.
- Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, first check your bank account again, then contact your credit card company or bank as processing times vary. If you have done this and the refund still hasn’t appeared, contact us at tricesim@xianalianzasshop.com.
5. Exchanges & Incorrect/Defective Items
- Exchanges: We generally recommend processing a return for a refund and then placing a new order for the desired item. For direct exchanges, please contact us. The same return conditions apply.
- Wrong or Defective Items: If you receive an incorrect, damaged, or defective item, please contact us immediately at tricesim@xianalianzasshop.com within 7 days of delivery. We will cover the cost of return shipping for items that are our error and will expedite a replacement or full refund (including original shipping costs) upon verification.
6. Non-Returnable Situations (Refusal of Refund)
We reserve the right to refuse a return and deny a refund if:
- The item is not in its original, unused, resalable condition.
- The return request is made outside the 30-day window.
- The item is a non-returnable product type (as listed above).
- The RMA process was not followed (e.g., unauthorized return sent).
- The item is returned without its original packaging, tags, or accessories.
- An attempt is made to obtain a refund without returning the product.
7. Contact Information
For any questions regarding this Refund and Returns Policy, or to initiate a return, please contact us:
XIAN ALIANZAS INTELIGENTES, S.A. de C.V.
Customer Service – Returns Department
Email: tricesim@xianalianzasshop.com
Phone: +52 951 511 0611 (Business Hours: Mon-Fri, 9 AM – 5 PM CST)
Mailing Address (for correspondence only, not for returns): Amapolas 1004, Int. 202, Colonia Reforma, Oaxaca de Juárez, Oaxaca, C.P. 68050, México.
By purchasing from www.xianalianzasshop.com, you acknowledge that you have read, understood, and agree to be bound by this Refund and Returns Policy.