EFFECTIVE DATE: MARCH 29, 2026
1. Introduction
Welcome to the Privacy Policy of XIAN ALIANZAS INTELIGENTES, S.A. de C.V. (“we,” “us,” “our,” or “Company”). We operate the website www.xianalianzasshop.com (the “Site”), an e-commerce platform dedicated to providing smart storage tools to help you organize your home, maximize space, and simplify your life—transforming clutter into calm and enabling you to live in organized bliss. We are committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy describes how we collect, use, disclose, and protect the information you provide when you access or use our Site and related services (collectively, the “Services”). It also outlines your rights regarding your personal data.
By using our Site, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access or use our Services. We are located at Amapolas 1004, Int. 202, Colonia Reforma, Oaxaca de Juárez, Oaxaca, C.P. 68050, México. For any privacy-specific inquiries, you may contact our designated privacy team via email at tricesim@xianalianzasshop.com or by phone at +52 951 511 0611.
2. Information We Collect
We collect information to provide, improve, and personalize our Services. The types of information we collect include:
A. Personal Information You Provide Directly:
- Contact & Account Details: Name, email address, shipping/billing address, telephone number, and password when you create an account, make a purchase, or contact us.
- Transaction Information: Details of products you purchase, order history, payment information (processed securely by our third-party payment processors; we do not store full credit card numbers on our servers), and shipping details.
- Communications: Records of your correspondence with us via email, contact forms, or phone.
- Preferences: Your preferences for receiving marketing communications, product interests, and feedback provided through surveys or reviews.
B. Information Collected Automatically:
- Device & Usage Data: When you visit our Site, we automatically collect certain information about your device and interaction with our Services. This includes your IP address, browser type, operating system, referral URLs, pages viewed, links clicked, dates and times of access, and other diagnostic data.
- Cookies & Tracking Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to collect information and enhance your experience. Cookies are small data files stored on your device that help us remember your preferences, understand how you use our Site, and serve relevant advertisements.
C. Information from Third Parties:
We may receive limited information about you from third parties, such as payment processors confirming your payment, shipping carriers providing delivery updates, or analytics providers helping us understand Site usage patterns.
3. How We Use Your Information
We use the collected information for the following legitimate business purposes:
- To Provide and Maintain Our Services: To process and fulfill your orders, manage your account, provide customer support, and send you transaction-related communications (e.g., order confirmations, shipping updates).
- To Improve and Personalize: To understand how users interact with our Site, analyze trends, develop new features, and personalize your experience (e.g., recommending products like “drawer dividers,” “luggage storage bags,” “underbed storage boxes,” or “wardrobe storage bags” based on your browsing history).
- To Communicate with You: To respond to your inquiries, send you important administrative updates about our Services (including changes to our Terms of Service, Refund Policy, or this Privacy Policy), and, with your consent, send you marketing communications about products, promotions, and news that may interest you, in line with our mission to help you “store smart, live clutter-free.”
- For Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities to protect the rights, property, and safety of our Company, our users, and others.
- For Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
4. How We Share Your Information
We do not sell your personal information. We share your data only in the following circumstances:
- Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping (e.g., postal/courier services), data analysis, email delivery, hosting services, and marketing assistance. These providers are contractually obligated to protect your data and use it solely for the services they provide to us.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as a business asset.
- Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- With Your Consent: We may share your information for any other purpose with your explicit consent.
5. International Data Transfers
Our company is based in México, and our Site is accessible globally. Your information may be transferred to —and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. By using our Services, you consent to such transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
6. Data Security
We implement commercially reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL/TLS) for data transmission, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data:
- Access & Portability: You can request access to the personal data we hold about you and, in some cases, request a copy in a structured format.
- Correction: You can update your account information directly or request corrections to inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal data, subject to certain legal exceptions (e.g., where we need the data to comply with a legal obligation or complete a transaction).
- Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by using the “unsubscribe” link in our emails or contacting us. You will still receive transactional messages.
- Cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, blocking certain cookies may affect the full functionality of our Site.
- Do Not Track: Our Site does not currently respond to “Do Not Track” signals from browsers.
To exercise these rights, please contact us at tricesim@xianalianzasshop.com. We may need to verify your identity before processing your request.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal compliance). When we no longer need your data, we will securely delete or anonymize it.
9. Children’s Privacy
Our Services are not directed to individuals under the age of 18 (“Children”). We do not knowingly collect personal information from Children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a Child without parental consent, we will take steps to delete that information.
10. Third-Party Links
Our Site may contain links to other websites (e.g., social media platforms) that are not operated by us. This Privacy Policy does not apply to those third-party sites. We strongly advise you to review the privacy policy of every site you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this page periodically for any changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:
XIAN ALIANZAS INTELIGENTES, S.A. de C.V.
Attn: Privacy Officer
Amapolas 1004, Int. 202, Colonia Reforma,
Oaxaca de Juárez, Oaxaca, C.P. 68050,
México
Email: tricesim@xianalianzasshop.com
Phone: +52 951 511 0611